"How do I reset my password?" "Where's my invoice?" "Can you update my email?" Your support team answers these 50 times a day. Ticket AI reads your knowledge base once and handles them forever.
We shadowed support teams at 12 companies. Here's what we found.
Sarah opens the ticket. Searches Confluence for "login issues". Finds the article. Copies the SSO troubleshooting steps. Pastes. Sends.
Different customer, same problem. Sarah opens Confluence again. Same article. Copy. Paste. Send. This is the 4th time today.
Goes to billing team. They look at it. "This is a bug, not billing." Reassigned. Now it's been 6 hours.
Sarah has answered 34 tickets. 28 of them had answers in the knowledge base. She spent 4 hours on work a bot could do.
We don't replace your team. We handle the easy stuff so they can focus on the hard stuff.
"I can't log in. I've tried resetting my password but it says my email isn't found. This is urgent!!!"
Extracts: login issue, password reset failed, email not found. Searches Confluence. Finds: "Email not found usually means SSO mismatch."
High confidence? Sends the fix with the KB link. Low confidence? Routes to the right team with full context attached.
When your team handles an edge case, AI watches. "Ah, for Acme Corp, check their custom SSO config first." Noted.
Normal week. Mix of login issues, billing questions, feature requests, and actual bugs.
Password resets, invoice requests, "how do I" questions. All had answers in existing docs.
Actual bugs, edge cases, angry customers who need a human touch. The stuff that matters.
Down from 4 hours. Customers get answers while they're still looking at the screen.
We plug into what you're already using. No migration required.
We'll run a free analysis on your last 500 tickets. You'll see exactly how many could be auto-resolved and what the AI would've said. No commitment.
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